Tuxedo Supervisor Job Description

 

Join Our Team

As one of the team members of Sweet Hello Bridal, you are the most valuable & important ambassador in our service commitment to our guests.  By joining Sweet Hello Bridal, we not only meet, but exceed our guests’ expectations. You must be willing and able to carry out any tasks as needed when working with or without a guest. You must embody the Sweet Hello Bridal brand by excelling at extraordinary customer service, giving full attention to every detail, and be passionate about helping others.

 

At Sweet Hello Bridal, we are committed to helping couples find their dream attire while making them feel as special & beautiful/handsome as they are and ensure they leave feeling better than when they arrived.  We understand that shopping for their wedding attire can be nerve wracking and equally exciting, and we are here to help them relax and have as much fun as possible as they find the attire of their dreams.  We are creating memories for a lifetime.  Everything we do is designed to help our guests always feel their best from their first shopping day, to attire pick-up day, and all touch points along their wedding journey.  This is equally true of any guest we have the honor of helping, (i.e., bridesmaid, groomsmen, etc.).  You will treat every guest with respect, kindness, and dignity regardless of attire need & budget. Every guest will have the same Sweet Hello Bridal experience.

 

We are looking for superstars, people who are excited to join the Sweet Hello Team and ready to help in any situation as needed.  If you’re someone who has a positive attitude, can thrive in a busy, at-times stressful/fast-paced work environment, identify problems & implement solutions, and loves helping people, we invite you to explore current job openings at Sweet Hello Bridal, and see how we can make wedding dress/suit shopping more of a love-to-do.

 

Tuxedo/Suit Supervisor

To assist guests in finding their tuxedo/suit rental and/or purchase items for weddings, proms, and other special events.  Oversee all day-to-day functions of the tuxedo/suit department, while also assisting with general functions of the store and other departments. This person will handle in-store appointments & out of town guests orders.

 

Basic Skills

  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Talking to others to convey & receive information effectively.

  • Understanding written sentences and paragraphs in work related documents. Articulate written & verbal information clearly and accurately.

  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Monitoring/Assessing performance of yourself or systems to make improvements or take corrective action.

  • Product knowledge and delivery of merchandise by designer and style, under promise & over deliver ensuring the accuracy of facts shared with guests.

  • Be proactive to learn & understand shop policies, procedures, and products. Be curious, ask questions and write down answers given to expedite learning.

  • Identify problems, reviewing related information to develop and evaluate options and implement solutions.

 

 

Social Skills

  • Provide extraordinary shopping experience with care and delight preserving guests best interest genuinely and sincerely.

  • Actively looking for ways to help people.

  • Bringing others together and trying to reconcile differences.

  • Being aware of others' reactions and understanding why they react as they do.

  • Adjusting actions in relation to others' actions.

  • Recognize and monitor possible guests’ issues.

 

 

System Skills

  • Follow instructions, adapt, and willing to implement changes with positive intent.

  • Develop & improve systems: determine how systems are working, identifying measures or indicators of system performance and the actions needed to improve or correct performance. Develop & propose changes that improve operations and have positive outcomes for team, business, and our guests.

 

 

Tasks

Guest service tasks:

  • Be familiar with days appointments and be prepared for guests.

  • Greet guests and ascertain what each guests wants or needs. Consult with guests and determine merchandise preferences & expectations.

  • Provide information about tuxedo/suit specifications, care of merchandise, and rental/purchasing options. For rentals, articulate how the process works: fittings, pick-up times, returns, pricing, etc.

  • Recommend, select, and help locate or obtain merchandise based on guests needs, fit and desires.

  • Always use training techniques & proven success vocabulary/tools to help share information with guests.

  • Take accurate measurements upon arrival & document on tux order form.

  • Be comfortable, confident, and accurate with all aspects of measuring & ordering and working with a male-skewing department.

  • Create, maintain, and update proper paper & digital files for each guest. Specifically for wedding parties, create event folder with all key information.

  • Keep detailed record of all customer conversations in digital file. If back-to-back appointments, first document on paper & upload to digital file before leaving shift.

  • Answer questions regarding the store and its merchandise.

  • Perform reminder calls/texts with guests & tux company as needed across order process.

  • Prepare sales slips or sales contracts. Compute price and process payment.

  • Complete booking by inviting guests to hold order with credit card.

  • Maintain records related to sales.

  • Verify orders via vendor shipping sheet & prepare merchandise for purchase/rental (i.e., steam/care needs) & attach SHB checklist to garment bag.

  • Contact guests & Complete fittings/pick-up appointments.

  • Assist guests with fitting/dressing needs.

  • Process alteration of merchandise or order replacements with vendor.

  • Check-in replacement orders & notify guests.

  • Tag merchandise being returned with “Not Used” and/or “Damage” Tag.

  • Confirm all merchandise has been picked up & payments received properly.

  • Verify vendor invoices to orders, including discounts & shipping is accurate.

  • Monitor returns and check-in return merchandise. And schedule UPS pick-up.

  • Notify guest if damage/loss charge applies, complete payments if applicable.

  • Reminder calls/texts to guests of return times & late fees.

  • Verify all merchandise has been returned to store & to vendors.

  • Monitor and resolve vendor late return list.

  • Stay current with all sale prices & competitor promotions.

  • Resolve guest complaints and concerns. Seek assistance from Owner.

  • Assist guests with merchandise pick-ups & ensure guests are satisfied.

 

Brand, product & operational tasks:

  • Managing one’s own time to complete tasks and appointment time management. Document task list completed/in-progress tasks.

  • Keep inventory tidy & in their exact locations in the shop. (Hang all merchandise back properly ahead of each appointment).

  • Update digital files to reflect vendors, pricing, items changes in department.

  • Process inventory stock and new stock/special orders. Store purchases (Layaway/Special orders) in correct storage area. For rentals, follow in-take process.

  • Maintain knowledge of current sales, promotions, products, and policies regarding payment and exchanges, and security practices.

  • Demonstrate use and understand of merchandise.

  • Properly arrange & display merchandise.

  • Assist other stylists/team members with needs.

  • Clean dressing rooms thoroughly after each use, sweep, sanitize, wipe mirrors.

  • Clean bathrooms thoroughly start of each day (toilet scrub, sweep, mirrors, take out trash/replace trash bag, soap, paper towels, toilet paper). On high traffic day, check bathrooms & clean/replace products as needed.

  • At closing, clean front door, mirrors, tables, all floor surfaces (vacuum/sweep/mop), reset all viewing rooms & guests’ areas. *If during the day, these problems arise, it is expected it to be taken care of unless it hampers guests’ experience. Ahead of new appointment, these issues will be addressed.

  • Maintain a neat & tidy workspace for our guests & team members.

  • Bring these situations immediately to advising manager: Watch for and recognize security risks and thefts & any damage to merchandise.

  • Communicate any issues with other employees or guests to Owner. If Owner is not on site, tell advising manager and they will communicate to Owner.

  • Tuxedo Supervisors are expected to wear appropriate black or dark clothing with comfortable shoes. No sneakers or open-toed shoes.

  • Any time off must be submitted to the owner before the monthly schedule is created.

  • Tuxedo Supervisors are expected to work all Saturdays/Mondays (unless approved time off), to help with Bridal Shows & Trunk Shows.

  • Must be able to lift 30lbs.

  • Positive attitude, kind heart, loves helping people, great work ethic, team player, high attention to detail, ability to stay calm in high-stress situations, exceptional communication & listening skills, problem solver, and open to learning and taking feedback, and believes in the Sweet Hello Bridal vision are must haves to be successful in this role and company.

  • Tuxedo Supervisor directly report to Owner.

 

 

The list of responsibilities, skills, and description are not exclusive. More responsibilities and needs can arise and it is expected that these will be carried out to ensure our Sweet Hello Bridal vision is carried out daily for our guests.  

 

Please submit your resume & cover letter to hello@sweethellobridal.com for consideration. We look forward hearing from you!